SHIPPING, RETURNS, & REFUNDS

SHIPPING POLICY.

WE SHIP GLOBALLY. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PROVIDE ACCURATE SHIPPING ADDRESS INFORMATION AND TO KNOW ANY PRODUCT RESTRICTIONS IN THEIR GEOGRAPHIC DELIVERY LOCATION.

All orders will be shipped out within 2 business days, unless otherwise specified, and you will receive a confirmation email. 

Shipping times vary based on the payment and shipping method selected, and the destination.

eCheck and ACH (bank account) payments are processed by a third party processor in 1-2 business days, and like regular checks, can take ~3 additional days to clear. Orders are shipped once funds clear our bank account.

Cryptocurrency payments clear our account in minutes. This payment method will lead to faster shipping times since there is no waiting for an eCheck to clear.

You will receive an automated shipment confirmation e-mail with tracking information once your order ships.

RE-SHIP POLICY.

We will consider re-shipments on a case-by-case basis. Please contact us if you have an issue with your order.

RETURN & REFUND POLICY.

ALL SALES ARE FINAL.

We cannot accept refunds or returns due to the nature of research and laboratory chemicals. Chemicals intended for research or laboratory use only cannot be returned after they have been shipped and/or delivered.

All questions emailed to customer service will be answered as quickly as possible but are typically answered within 1 business day.